View Full Version : UB storage system installation
-KarumA-
2006-12-27, 07:01
i bought my mom a MP# player for christmas, this morning i tried to put some music on it for her, but when i plug it in i do not get the usual pop up sreen that shows the MP3 player window, in fact when i go to this computer i see no new devices at all
a little pop up from Wizard came up saying it would look for updates / installation running programs for the device, i entered the small cd that came with the MP3 player.. though wondering why i should be doing it cause the cd is for windows 98 and ME, while i am using Windows XP and never ha such trouble with ym own mp3 player, it simply pops up a window showing my files etc. Wizar says something like this " there is a problem with the installation of this hardware.. a error occured during the installation .. a service installation section in this INF file isnt right or something like that.. "
well i let windows look for the cd for the installation but ti wasnt capable of installing.. i tried to look the setup up myself, finding it, installing it but after rebooting still nothing happens.. when i go to my device bla screenie it shows a yellow " ! " mark and says that the program is uses isnt correctly installed, showing a function to install again.. though it dosnt work either..
anyone have any clue on how i can install this thing correctly?
http://img206.imageshack.us/img206/3585/ggg2gm3.gif
http://img206.imageshack.us/img206/7179/gggglq2.gif
ShinNoNoir
2006-12-27, 10:14
I had a weird problem with my mp3 player when i upgraded to a new computer, it would mount the drive, but only in USB1, USB2 was yellow, so the transfer speed was quite slow. I dunno if it's similar/related to the problem you have, what i would try is unhook the player first, delete the yellow entry from the device list, reboot, rehook the player and see what the wizard says. I was only able to fix my problem doing the upgrade from USB1 to USB2 on WINXP if the device was actually hooked to the computer, i needed the CD that came with the motherboard, hope it might help in some way. Good luck ^_^
Sometimes (USB related) it is necessary to install the drivers first, then restart and then plug in the device (at least my blue tooth adapter was one of these devices).
Use the mobo drivers for USB.
If no change after reboaot, I'd try to see if the CD that came with the MP3 player has drivers.
Most likely you'll need a special program on the MP3 player's CD to load music onto it and not drag & drop using Windows Explorer.
-KarumA-
2006-12-28, 06:51
I had a weird problem with my mp3 player when i upgraded to a new computer, it would mount the drive, but only in USB1, USB2 was yellow, so the transfer speed was quite slow. I dunno if it's similar/related to the problem you have, what i would try is unhook the player first, delete the yellow entry from the device list, reboot, rehook the player and see what the wizard says. I was only able to fix my problem doing the upgrade from USB1 to USB2 on WINXP if the device was actually hooked to the computer, i needed the CD that came with the motherboard, hope it might help in some way. Good luck ^_^
i deleted the yelow doted one, rebooted and plugged in but Wizar then pops up again looking for hardware to run it and fails to do so
Use the mobo drivers for USB.
If no change after reboaot, I'd try to see if the CD that came with the MP3 player has drivers.
Most likely you'll need a special program on the MP3 player's CD to load music onto it and not drag & drop using Windows Explorer.
1. what are mobo drivers o.o;
2. yes i think the cd doesnt have anything, basicly because its for windows ME / 98 and not for XP, even the little booklet says that to get the mp3 player to work on your pc just plug it in >.> i swear ill burn that booklet one day
If your talking about those chinese players you can get off ebay, its pretty well buggered. Most likely the thing had a fake capacity and when you loaded it all up, to the brink of the fake capacity, the firmware got screwed up and it will no longer be able to play anything and the only use of it would be as a usb storange device.
-KarumA-
2006-12-29, 16:38
If your talking about those chinese players you can get off ebay, its pretty well buggered. Most likely the thing had a fake capacity and when you loaded it all up, to the brink of the fake capacity, the firmware got screwed up and it will no longer be able to play anything and the only use of it would be as a usb storange device.
first off i got no idea on what youre trying to say.. o.o;
this mp3 player isnt even made in china nor did i get it from ebay.. i got the same problem with the usb stick i got for school, it works at school, popping up as soon as i put it in (mac or windows, doesnt matter) while at home nothing shows except Wizard being an ass saying it needs something to make magic happen..
at the moment i cant check if it works at school, cause i got holiday.. shcools closed but i am crtain it works..
May I ask what Service Pack is installed on your Windows XP? :)
i got the same problem with the usb stick i got for school, it works at school, popping up as soon as i put it in (mac or windows, doesnt matter) while at home nothing shows except Wizard being an ass
OK, sounds like there is a problem with the USB drivers on your PC. Does your Windows XP have Service Pack 2? If not, scan your computer for viruses and spyware and then install it (Service Pack 2 can experience problems if you install it on a non-clean computer).
-KarumA-
2006-12-30, 07:51
May I ask what Service Pack is installed on your Windows XP? :)
not sure what service pack we got, how can you check?
not sure what service pack we got, how can you check?
You should see it in your system control panel:
http://www.digital-soul-drift.de/screen_ctrl.jpg
or if this does not work try dxdiag and the operating system information there.
-KarumA-
2006-12-30, 10:56
i got service pack 2 installe don my pc :)
Hm, okay SP2 is good. Well, the bad news is, now I really don't know whats causing the problem. Maybe (I've seen this once, when I tried to power a laptop hdd) the USB has not enough power. Otherwise you might consider Danj's suggestion, though I assume if the install of SP2 was not clean, a clean uninstall will be tricky too. :uhoh:
-KarumA-
2006-12-30, 12:12
though im not sure what you mean by installed on a non clean pc..
Non clean - like corrupted system files in the windows directories. (though I do not have an idea how you could possibly fix this without some sort of reinstallation - and I am sure thats something your father wouldn't want you to do ;) )
There is an option in the properties for the root hubs (hoofdhub) where you can set the energy options to suspend to save energy, maybe you try to disable this, so this can be ruled out as a cause.
Another problem might be an outdated BIOS, maybe you can flash it with a newer one (however I want to warn you here... if your PC crashes while flashing the BIOS, you might not be able to recover the BIOS, you have to send the BIOS chip or the Motherboad to the manufacturer then).
Its just something you can try, but chances are not so high that it will solve your problem (yet possible).
edit: check if EHCI is set to on in the BIOS (if there is no such option, ignore that I mentioned it :heh: )
1. what are mobo drivers o.o;
Motherboard drivers.
Sometimes, those that come with windows don't work correctly. In that case you need the ones on the installation CD that came with your motherboard or at their website.
My motherboard's (Epox 8RDA6+ Pro) USB controller wasn't even recognized with Windows XP. I have to use those from the CD or their newer releases on the internet.
Have you checked if it's possible to copy music to your MP3 player using Linux ? Often they get also seen as USB Mass Storage and you can just copy paste as you do with Windows. Ubuntu and Knoppix have Live CDs you don't need to install in order to try Linux. Maybe worth a try?
-KarumA-
2007-01-02, 14:49
Motherboard drivers.
Sometimes, those that come with windows don't work correctly. In that case you need the ones on the installation CD that came with your motherboard or at their website.
My motherboard's (Epox 8RDA6+ Pro) USB controller wasn't even recognized with Windows XP. I have to use those from the CD or their newer releases on the internet.
Have you checked if it's possible to copy music to your MP3 player using Linux ? Often they get also seen as USB Mass Storage and you can just copy paste as you do with Windows. Ubuntu and Knoppix have Live CDs you don't need to install in order to try Linux. Maybe worth a try?
cold youe xplain to me what linux is then.. :confused:
Whats with people prescribing Linux to those have problems with Windows.
If it does fix the particular USB problem there is still the Learning Curve of learning a new OS.
Karuma Could you tell us which MP3 player this is?
The Brand the Model number.
My bet its something with the MP3 player, it could've died.
Btw does the MP3 player have AA batteries?
Are those batteries new, if not switch them out.
Whats with people prescribing Linux to those have problems with Windows.
If it does fix the particular USB problem there is still the Learning Curve of learning a new OS.
I think this is a good point. ^^'
Karuma Could you tell us which MP3 player this is?
The Brand the Model number.
My bet its something with the MP3 player, it could've died.
Btw does the MP3 player have AA batteries?
Are those batteries new, if not switch them out.
Afaik, she said its been brand new (christmas present for her mum :confused: ). Though it might be broken, it is rather unlikely?
-KarumA- said she wanted to test it in school, just to be sure about it.
-KarumA-
2007-01-03, 07:36
Whats with people prescribing Linux to those have problems with Windows.
If it does fix the particular USB problem there is still the Learning Curve of learning a new OS.
Karuma Could you tell us which MP3 player this is?
The Brand the Model number.
My bet its something with the MP3 player, it could've died.
Btw does the MP3 player have AA batteries?
Are those batteries new, if not switch them out.
MP3 PLayer , MP700
from, MP-CHART, the hting is brand new like Jinto already said, i havent been at school yet, i still got this week off so i cant check
Uh judging from your screenshot, try and get the software drivers from the company site first. Maybe the problem is just the drivers are intended for ME/98 and have compatibility issues with XP.
I took the liberty of researching for the domain.. I can't read what it says though so you have to do it from here..
http://chartbox.myplaces.nl/index.php3?h=4582&s=1744
-KarumA-
2007-01-03, 13:15
Uh judging from your screenshot, try and get the software drivers from the company site first. Maybe the problem is just the drivers are intended for ME/98 and have compatibility issues with XP.
I took the liberty of researching for the domain.. I can't read what it says though so you have to do it from here..
http://chartbox.myplaces.nl/index.php3?h=4582&s=1744
thanks for looking it up but the site brings to the driver setup for windows 98, i downloaded it but then you have the problem that windows doesnt have the program it needs to run the program with, you know, the lil screenie with a small list variating from paint and other programs from which you have to pick to open it with, i did manage to find the email adres and im mailing toe compagny about this and see if they can either send me the right drivers or tell me what the solution then is :D
I have a few things to add (one question and one thing to check)
I would have to ask how many USB ports you have and are they on your motherboard as looking at your device manager you have two completely different sets of host controllers and although I'm not to sure about this myself they might be conflicting thus causing your problems (but don't quote me on that as I said I'm not an expert on this).
One other thing you should do is check your windows/system32/drivers folder for a file named USBSTOR.sys if this is missing then is might be an even better reason why you can't use the device.
Actually I think it is the same controller (hardware wise), though it has 2 representations one being UHCI (Universal-Interface) and the other EHCI (Enhanced-Interface). I assume thats just for being compatible with both type of USB-devices.
Actually I think it is the same controller (hardware wise), though it has 2 representations one being UHCI (Universal-Interface) and the other EHCI (Enhanced-Interface). I assume thats just for being compatible with both type of USB-devices.
Actually if you look there are 5 host controllers in total 3 are intel (probably relating to the chipset on the motherboard) and 2 standard controllers (as you have stated one is for USB 1.1/0 and the other is for USB2) but if there are 6 USB ports on the computer in question (4 on the back and 20 on the front that would be directly connected to the motherboard) then the device manager should look a little like mine
http://img.photobucket.com/albums/v602/demonix/dvm1.png
As you can see I have a total of 3 host controllers all relating to the chipset on my computer (that being a SiS chipset) and 2 of those are UHCI (as it seems that the host controller can only support 3 ports on one host controller for USB1.1/0) and one EHCI (for USB2) which is where I drew my conclusion if a possible conflict between the two different sets of host controllers.
You don't, you have one host controller. Your host controller is operating on dual USB 1.1 interfaces OHCI (comparable to UHCI) and one EHCI (USB 2.0) interface... thus 3 controller interfaces are listed. (each operating on its own interrupt)
The only thing different is, that -KarumA- has an additional representation for UHCI that Universal USB... thingy and an additional USB 1.1 interface (but that might be because intel is building that thing this way), that might be the one causing trouble, maybe she can deactivate it test-wise, though I am not sure if it will gain anything, besides having one USB 1.1 interface less.
btw. I suppose it is arranged like this (dual USB 1.1 + 1 USB 2.0) because there are 3 different USB speeds, and only one speed setting is possible per interface, so one USB 1.1 interface will be for the 1.2Mbit connections, the other one for 12 Mbit and the USB 2.0 one for 480Mbit.
edit: though I did some research in the net, and there were problem reports with that exact intel USB controller. And most of the time a BIOS update was the solution to the problem. Thatswhy my former advice to update the BIOS if possible.
Whats with people prescribing Linux to those have problems with Windows.
If it does fix the particular USB problem there is still the Learning Curve of learning a new OS.
Jeez... that's incredible.
I never said you've to 'learn' a new OS. Do you even know what a LiveCD is ? You download it, burn it and boot your PC with that LiveCD. If you can install Windows, you can also boot a LiveCD.
You just wait a few minutes for it to be loaded and tadaaaa... You get a desktop just like windows. Now the only thing left is to connect the MP3 player to the computer and see if a new icon, called "USB Mass Storage" appears on the desktop or if a new window appears, just like the way it works with Windows.
I cannot understand how hard this can be :twitch:
This only involves clicking. No shell or anything fancy.
It's even easier to understand than trying to tell a non-technical person what the difference is between OCHI vs EHCI and UHCI
Jeez... that's incredible.
I never said you've to 'learn' a new OS. Do you even know what a LiveCD is ? You download it, burn it and boot your PC with that LiveCD. If you can install Windows, you can also boot a LiveCD.
You just wait a few minutes for it to be loaded and tadaaaa... You get a desktop just like windows. Now the only thing left is to connect the MP3 player to the computer and see if a new icon, called "USB Mass Storage" appears on the desktop or if a new window appears, just like the way it works with Windows.
I cannot understand how hard this can be :twitch:
This only involves clicking. No shell or anything fancy.
It's even easier to understand than trying to tell a non-technical person what the difference is between OCHI vs EHCI and UHCI
Your argument is valid, yet I know several persons in my family who would have serious trouble even though the only thing that visually changed is the desktop environment. That does not mean that I allege that -KarumA- is such a person (please don't feel offended ^^').
Plus I dont think it really matters about the os anyway...
He didnt state any other problems with other USB devices.
I still think the device is defective.
Ah, sorry Kurz. Two mistakes ^^
1) He She ;)
2) She stated in a post once, that she had such trouble with a USB storage device once. Though it did not work on her PC it worked on a PC in the school.
But if it is a BIOS related issue, then it doesn't matter really much which OS does forward informations right, just to be falsly interpreted by the EHCI microcodes operating in the USB controller. <= Another possible trouble maker
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