Quote:
Originally Posted by Vexx
Actually, I was referring to:
1) Having a broken website that was years out of date in some cases. Did not reflect what they were selling. Failed to even keep their news releases up-to-date.
2) Failing to even auto-respond to email queries but certainly added you to a mail list for "newsletters" that touted stuff that did not actually happen or were severely lacking in actual information.
3) Failed to answer phone... how basic is this?
4) Failed to keep fans posted on release schedules.
and, yeah, what Wervy said. This behavior goes back several years at least, maybe more if my memory serves.
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Actually a lot of businesses have phone triage. Try calling Media Blasters and see if you get a response.
Bandai Ent is better to use email imo.
Really the only ones that are good with phones are Animeigo, FUNi (when a live person picks up), Nozomi, Urban Vison and VIZ. Synchpoint, when it was around, was also good with phones. It's all staff related. If you have the staff, then you can answer the phone.