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I would like to know the opposite, how do you make it not work?
I will assume you use Windows.
Make sure you have installed the support for East-asian languages that comes with Windows. It generally makes East-asian languages better supported in applications.
Also make sure you use a font that supports the characters you need.
If the Japanese text shows up in the editor but not in the rendered subtitles, you might need to change the Encoding field of your style.
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