[Squarecrow]

Originally Posted by Keroko

Ran your entire checklist. Always did everything (hell I'll even add "no mods installed" to the list). Still got hacked on my WoW account a couple of years back. Nothing a quick password swap couldn't fix, but they still got in.

What 'mistakes' did I make?

I don't know. Let someone else use your computer? Got hit by malware on a trusted site that's usually safe? Used public Wi-Fi?

Are you saying that Blizzard's server was compromised at this time? Any news articles at the time of your compromise?

Originally Posted by risingstar3110

Spoiler:

You missed the point, squarecrow. This is not a blame game where you can decide whether the customer is more at fault, hence shift the whole responsibilities onto them and avoid losing face/ reputation etc. The whole point here is what each party can do to prevent it happening or to mitigate the damage in the first place, and whether Blizzard set up their priority in line with customers.

Blizzard decided to provide the game on online platform (even when the whole thing can run offline) to run their DRM and cash auction houses for a should-be offline game. They themselves created and increased the risk of customers getting hacked (comparing to traditional offline game), so the gold farmers can dig in and make the profit from some other kids' dad Master Card. And they also know that they can't prevent people from going into 'random websites' or force them to have a series of net/computer protection. Murphy's law and such

So they should have counter-measures to prevent and mitigate the damage themselves. Let's see how Blizzard deal with it first. But similarly, BP can't expect the worker to not blowing up the oil drill , and hence does not have any safety measures for deepwater oil spill because "the contracted worker should know better". Or the government just legalise weeds, abusive drugs and expected "the customers should know better"

Well this is a good point. They do have extra counter-measures though, the free authenticators. Of course not everyone has an iPhone/Android phone. Like you said though they can't force people to protect themselves. Even if they did have SMS authentication people would still get hacked. They also do have the damage mitigation - account restores.

Originally Posted by Archon_Wing

Spoiler:

Wow, that's one of the worst analogies I've seen in years. I think you should level up before attempting to use the sarcasm skill.

When you purchase something like cars and electronics, it's a physical piece of property that you take. The transaction between you and the seller ends the moment you receive the item unless it is defective. Their responsibility was merely to deliver the item in proper shape and form.

On the other hand, when you bought Diablo III, you have to play on their server. No questions asked. You have to do it. Thus, they have more of a responsibility to prevent their side from having compromises because the product you bought is not just a one-time thing. It is ongoing. You are paying money to play this game on their servers.

Seems like it went over your head.

Unless Blizzard's servers were compromised then the analogy holds true. They have protected their side until proved otherwise. They have no responsibility to protect your account from your mistakes. You're expecting something extra that isn't necessary just because you *think* it's so simple and easy for them to implement. Just like you shouldn't be entitled to have LoJack on everything expensive just because it can prevent and stop theft. There's a point where a company has to say no. And electronics can be much more expensive than a virtual account and they aren't something that magically reappear after they're stolen. Life is unfair. Or better yet, life isn't always what you want it to be.