Quote:
Originally Posted by Chiibi
........what do you mean by "terrible customer relations" exactly?  |
Actually, I was referring to:
1) Having a broken website that was years out of date in some cases. Did not reflect what they were selling. Failed to even keep their news releases up-to-date.
2) Failing to even auto-respond to email queries but certainly added you to a mail list for "newsletters" that touted stuff that did not actually happen or were severely lacking in actual information.
3) Failed to answer phone... how basic is this?
4) Failed to keep fans posted on release schedules.
and, yeah, what Wervy said. This behavior goes back several years at least, maybe more if my memory serves.