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Microsoft PR totally dropped the ball in comparison with Sony. It seems like they are only starting to come out of their bubble with their recent changes in policy and trying to reverse the damage done. Where else Sony have been knocked from their high horse with PS3 and started reaching out to developers and consumers again.
I think it's quickly becoming unfeasible to just do the marketing talk and expect people to buy into it because how connected people are these days and someone will see past all that bullshit and communicate it to others.
People like Major Nelson and Don Mattrick are just speaking from the marketing & business side of games and it shows especially if you worked in major corporation before. Where else, people like Shuhei Yoshida and Mark Cerny came from development background and I think most hardcore gamers appreciate it better when they are spared the usual marketing buzzword and given technical information even though we don't understand most of it.
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