Wouldn't a rescue disc allow him to access his hd to get all his needed files?
That would be my guess.
It also depends if you OP use partitions on your HD to storage your things; do you only use a C:/ partition and have everything saved there? Or do you storage your important things on another because then if you reinstall windows it shouldn't touch anything on the other partitions only on C:/
I mainly agree with Dante a simple repair might fix that glitch out, so try that first.
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