Quote:
Originally Posted by SaintessHeart
How do you explain to someone in layman's terms, that returned/damaged goods are also considered part of inventory management and add to operating costs, to someone who is interested in streamlining his workplace rather than just forcing his subordinates to do things they can't?
Is there a specific concept map for this in any LSCM textbook?
|
This is what I think you're looking for:
http://en.wikipedia.org/wiki/Reverse_logistics
Although, from a purely financial standpoint, we look at returns from a receivables perspective. In particular with regards to chargebacks and reversals, you're dealing with managing the quality of your receivables profile.
Reply hazy, ask again later