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Old 2011-02-11, 14:51   Link #1
Larthak
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Audio/Video freezes on a new PC

Hey guys,

never thought I'd end up asking for help when I always got to fix my stuff before, but here you go. I bought a new PC a few weeks ago, stuffing it with all the newest drivers I could get online and...found a little problem. This community is large enough to warrant at least someone to whom this happened as well. Or so I hope...

But first off, technical stuff.
Spoiler for PC specs:


You see, I experience a lot of moments, where the sound stutters in a loop and the screen freezes for a second or two every time I enjoy a couple dozen minutes of any audiovisual experience, be it games, music or anime. Tried googling it, not much of a help, everything pointed to what I suspected might be the problem - the sound card drivers. But reinstalling doesn't help a thing.

I have a last resort kind of a solution, though I don't really want to use it. Let me explain, if you're interested;

Spoiler for the story about Creative:


So please, I need you guys to help brainstorm and give a few possible solutions other than the most obvious one. Huge thanks in advance.
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Old 2011-02-13, 04:48   Link #2
Xion Valkyrie
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Join Date: Mar 2007
Download and run this:

http://www.resplendence.com/latencymon

Have it running when your audio loops/stutters. It should help you isolate the problem, or at least help you eliminate the problem.

Make sure you don't have Daemon-tools installed though, and if you did, there's a dll you're supposed to delete, I forget which one, but if you didn't install Daemon tools you should be fine.
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Old 2011-02-13, 08:18   Link #3
TCman
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Join Date: Mar 2009
Hi,


Firstly, it does not look like the PSU is causing the problem since that Corsair TX750 PSU is really good. Have you already update the bios to the newest version? If not try to update the bios and see if it helps. Furthermore, what brand memory are you using now? Perhaps a newer bios provides a better compatibility for certain brand or chipset of memory modules.

Secondly, you can also try to loosen up the timing or down clock the memory (to e.g. 1333 mhz or even 1066 mhz) and see whether the issues are still there. If not then check the memory with memtest86+; perhaps test each memory module separately and see if one of the modules is causing the problems. If you find out that the memory modules (or one of them) then rma them as soon as possible, especially when you can't run the memory at specified speed and CL (1666 mhz CL8) without having issues.

And to rule out that the problem is caused by the soundcard, use onboard sound instead for the time-being (the Realtek ALC889 is not that bad). On the other hand, have also you tried out the lastest Creative Sound Blaster X-Fi Titanium HD driver 3.00.1004 (10 feb 2011)? It may just solve your stuttering with sound in videos and games (or not? - see below).

But I found this:
Spoiler:
You might have the same problem as this guy, but I am not sure. So uninstall the Titanium Fatality Pro and see if the stuttering and freezes are gone. If they are gone then it's the soundcard.


Hope this can help you out,


Good luck!
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Old 2011-02-13, 09:22   Link #4
j0x
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additional option you can try if all fails is try formatting and installing a clean windows

and i agree with TCman's speculation that it might be a sound card problem so try using your motherboards own sound card if it fixes it, or otherwise contact the support or post on the forums of Creative to request for a updated sound card for windows 7 pro 64-bit
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Old 2011-02-17, 12:02   Link #5
Larthak
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A little update before going over the replies; the problem is slowly...fading away. Don't take me wrong, it still happens at least once a day, but it's nowhere near what issue it was before. As to why this happens, I have no bloody idea.

Quote:
Originally Posted by Xion Valkyrie View Post
Download and run this:

http://www.resplendence.com/latencymon

Have it running when your audio loops/stutters. It should help you isolate the problem, or at least help you eliminate the problem.

Make sure you don't have Daemon-tools installed though, and if you did, there's a dll you're supposed to delete, I forget which one, but if you didn't install Daemon tools you should be fine.
I'm definitely going to try this when I get more time on my hands. Though I hate the Daemon Tools issue. Gotta be a pain to monitor as well, since the occurence is completely random.

Quote:
Originally Posted by ckmox View Post
additional option you can try if all fails is try formatting and installing a clean windows

and i agree with TCman's speculation that it might be a sound card problem so try using your motherboards own sound card if it fixes it, or otherwise contact the support or post on the forums of Creative to request for a updated sound card for windows 7 pro 64-bit
Using the chip? True, I have to try that out. Formatting the drives? All the data is about three weeks old. Sorry, but NO.

Thanks for helping out, guys. I'll be sure to post the working solution for the problem once the issue stops (for future references).
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