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Originally Posted by AOforever1
I want a full refund on my purchase without a charge for shipping.
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In that case it has nothing to do with your Postal Service. They have been paid to deliver a package and that's what they are legally contracted to do.
You need to contact Amazon and ask them what the procedure is to return the goods. I've never tried this so I do not know what this entails but it may be that you will be required to pay the postage (you may find that in placing the order you agreeded to such terms already).
Anyway, for my Amazon.co.uk orders, the following is part of the the invoice.
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Thinking of returning an item?
Our Return Support Centre (www.amazon.co.uk/returns-support) will guide you through our Returns Policy and provide you with a printable personalised return label. Please have your order number ready (you can find it next to your order summary, above). This Returns Policy does not affect your statutory rights
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