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I've see something like this before, even much worst. My friend's Samsung DVDRW (not in laptop) destroyed (read : make it shattered to pieces) the cd inside. The best solution for this problem is ask for warranty IMO, since it's the factory mistake.
However, i have some REALLY WEIRD tips that (maybe) works. Try clean your cd with eucalyptus oil. Yes. Eucalyptus oil... A lot of *sigh* bootleggers in my country use this technique for making scratched disk playable (again) ...
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